At Computer Training And Repair (“Company”, “we”, “our”, or “us”), customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be provided for our services, including computer repair and training programs.
By booking a service or enrolling in training, you agree to the terms outlined below.
1. Services Covered
This Refund Policy applies to:
- Computer Repair Services: Virus removal, hardware repairs, system diagnostics, custom PC builds, and network troubleshooting.
- Computer Training Programs: Individual or group training sessions, courses, and workshops.
2. General Refund Guidelines
- All requests for refunds must be submitted in writing via email to [email protected] or by phone at +1 613-969-4656.
- Refunds are assessed on a case-by-case basis.
- Proof of service or purchase (invoice/receipt) may be required.
- Refunds are processed using the original payment method whenever possible.
- Processing time may take 5–10 business days from approval.
3. Refunds for Computer Repair Services
Refunds for repair services are provided under the following conditions:
- Incorrect or incomplete service: If the repair was not performed as agreed, we will either correct the issue free of charge or provide a partial/full refund.
- Duplicate charges: If a customer is charged twice for the same service, the extra payment will be refunded.
- Service not performed: If the service could not be performed due to device incompatibility or unavailable parts, a refund may be issued.
Non-refundable scenarios:
- Physical damage to the device caused by the user or third parties after service completion
- Data loss due to failure to back up files prior to repair (customers are advised to back up their data)
- Cosmetic issues not affecting device functionality
4. Refunds for Computer Training Programs
Refunds for training programs are provided under the following conditions:
- Cancellation by the company: If a session is canceled or rescheduled by us, customers may receive a full refund or transfer to another session.
- Customer cancellation:
- More than 48 hours before the session: Full refund or rescheduling option.
- Less than 48 hours before the session: Partial refund may be considered at our discretion.
- Incomplete courses: If a course is interrupted by technical issues on our side, customers may receive a refund or additional make-up sessions.
Non-refundable scenarios:
- Missed sessions due to customer tardiness or absence
- Change of mind after the course has started
- Personal technical issues (e.g., poor internet connection)
5. How to Request a Refund
- Contact us via email ([email protected]) or phone (+1 613-969-4656) with:
- Your full name
- Invoice or booking reference
- Reason for the refund request
- Our customer service team will review the request and respond within 3 business days.
- Approved refunds will be processed according to the payment method used for the original purchase.
6. Partial Refunds
Partial refunds may be issued in cases where:
- Only part of the service was performed
- Some sessions were attended or completed in a training program
- Repair parts were purchased and cannot be returned
7. Chargebacks
Customers are requested to first contact Computer Training And Repair regarding any refund concerns before initiating a chargeback with their bank or payment provider. Chargebacks without prior communication may delay resolution.
8. Changes to Refund Policy
We reserve the right to update this Refund Policy at any time. The “Last Updated” date will reflect changes. Continued use of our services after updates constitutes acceptance of the revised policy.
9. Contact Information
For questions or requests regarding refunds:
Computer Training And Repair
40 Gordon St, Belleville, ON K8P 3E5, Canada
Phone: +1 613-969-4656
Email: [email protected]